When Receiving Your Product

Before signing the shipping report, check the box of your product for any damage or problems. If, for any reason, there is damage or deficiency, or if the parcel tape is loose, return your box to the cargo officer with a request to keep a report, without signing any documents regarding the delivery. If you fulfill this obligation, your new products will be sent to you immediately. In case of receiving products with damaged boxes or allegedly missing contents, we are not responsible for the damage or shortage of the products inside. Please report this situation as soon as possible by writing to info@novlara.com with the contract number.